Video Playback Issues - "Error loading media" Messages

If you are seeing the "Error loading media" or similar message when trying to play a video take the following steps:

  1. Try playing a video from a different day.
  2. If another video plays without problems please contact and let us know you are having trouble playing a specific video and not all videos. Provide the date of the video and we'll look into it.
  3. If none of the videos are playing for you then there is something on your end that is causing the problem. Continue to Step 4.

The problem with playback may be caused by your browser and the permission settings around using Adobe Flash player. Below are links to how to fix this problem depending on the type of browser you're using.  The type of browser you use is important - Google Chrome, Firefox, Microsoft Edge.

Try a Google search "Error loading media: File could not be played" and the name of the browser you use.

Here is some additional information and links that might help:

Google Chrome:
The following seems to fix the problem with Adobe Flash on Chrome.
By default, browsers like Chrome will disable flash (for security)
To enable Flash for the site, click the lock icon at the left side of the address bar.
Click the “Flash” box, and then click “Allow.” 
Chrome prompts you to reload the page—click “Reload.” 
Even after you reload the page, any Flash content won't be loaded—you have to click it to load it
Here is a link if you need more information:
Microsoft Edge:


The Flash plugin is used for embedded audio and video on some websites. When the Flash plugin is missing, a message will appear in place of the content:

  • "A plugin is needed to display this content" indicates that the plugin is not installed on your machine.
    flash required fx35

See Install the Flash plugin to view videos, animations and games and Flash Plugin - Keep it up to date and troubleshoot problems.

Note: If Flash is disabled in the Add-ons Manager, you won't be able to use it.

  1. Click the menu button Fx57menu , click Fx57Addons-icon Add-ons and select Plugins.
  2. Review the list of plugins.
    • To enable Flash, click on Never Activate and select Ask to Activate in its drop-down menu.

If you see a Run Adobe Flash icon on web pages, where the plugin content should be, you'll need to click on the icon to activate the plugin:


For more information, see Why do I have to click to activate plugins?.







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